Oakland Housing Authority Police Department

Citizen Complaints

During normal business hours external complaints about Police personnel shall be referred to one of the following:

• The Chief of Police
• An on-duty sergeant
• The on-duty watch commander

After normal business hours, complaints shall be referred to the ranking on-duty commanding officer. When such complaints cannot be resolved to the satisfaction of the complainant, the commanding officer shall give the complainant a Citizen Report Form, and advise the complainant to read the form thoroughly, complete the form, and to mail it to the listed address as soon as possible. If the complainant does not wish to complete the form, he or she shall be instructed to contact the Chief’s designee.

The Chief’s designee shall keep a log of all complaints received by the Department, and shall be responsible for the preparation of the annual complaint statistical summary report and the Department’s annual report, and for distributing them to the Executive Director. The summary shall indicate the:

• Type of complaint, by source and classification
• Number of complainants and allegations
• Complaints per organizational unit
• Trends in complaints